# MOP: Ivanti Finding Workflow Status — STEAM Security Dashboard

**Document Type:** Method of Procedure
**Applies To:** STEAM Security Dashboard — Reporting Page
**Audience:** NTS-AEO-ACCESS-ENG / NTS-AEO-STEAM team members

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## 1. Purpose

This document explains how to interpret the **Workflow** column on the Reporting page and what action to take for each status. The goal is to ensure every open finding is actively managed and no False Positive (FP) exception lapses unnoticed.

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## 2. Background

### What the Reporting Page Shows
The Reporting page displays **open findings only** (severity 8.5+, `generic_state = Open`). A finding disappears from this list when it is closed — which happens when a valid, approved FP exception is on file or when the vulnerability is remediated.

### What the Workflow Column Shows
The Workflow column tracks **FP# tickets only** — False Positive requests that a team member has manually submitted in Ivanti. These represent cases where the team has asserted a finding is not exploitable or applicable in our environment.

> **SYS# workflows are not shown.** SYS# are auto-generated system tracking records and do not require team action.

### Key Rule
If a finding appears in the Reporting page, it requires action — regardless of whether it has an FP# badge or not.

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## 3. Workflow Column Color Codes

### 🔴 Red — Act Immediately

| State | What It Means | Required Action |
|---|---|---|
| **Expired** | An FP# ticket existed but the exception window has lapsed. The finding re-opened. | Log into Ivanti and submit a **new FP request** for this finding. Reference the previous ticket if relevant. |
| **Rejected** | The security team reviewed the FP request and denied it. The finding is considered a real, exploitable vulnerability. | **Remediate the vulnerability.** Apply the relevant patch, configuration change, or compensating control. Do not resubmit an FP without new evidence. |

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### 🟡 Amber — Action Required Soon

| State | What It Means | Required Action |
|---|---|---|
| **Reworked** | The FP request was challenged by the reviewer and sent back for revision. | Review the reviewer's comments in Ivanti. Update the FP justification and **resubmit the ticket**. |
| **Actionable** | The FP ticket has been flagged as needing team action. | Open the ticket in Ivanti to review what is needed and respond accordingly. |

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### 🔵 Blue — In Flight, Monitor

| State | What It Means | Required Action |
|---|---|---|
| **Requested** | An FP# ticket has been submitted and is awaiting security team approval. | No immediate action. Monitor for approval or rejection. If no response within your SLA window, follow up with the approver. |

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### — (No Badge) — Untriaged

| State | What It Means | Required Action |
|---|---|---|
| **No workflow badge** | No FP ticket has ever been submitted for this finding. | Triage the finding. Determine whether to: (1) remediate it, or (2) submit a new FP request if you have justification that it is a false positive. |

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## 4. Decision Flowchart

```
Finding appears in Reporting page
│
├── Does it have a Workflow badge?
│   │
│   ├── NO (—)
│   │   └── Triage → Remediate OR submit new FP request
│   │
│   └── YES → Check the color:
│       │
│       ├── 🔵 BLUE (Requested)
│       │   └── Wait for approval. Follow up if SLA window is approaching.
│       │
│       ├── 🟡 AMBER (Reworked / Actionable)
│       │   └── Open Ivanti ticket → Review feedback → Update → Resubmit
│       │
│       └── 🔴 RED
│           │
│           ├── Expired → Submit NEW FP request in Ivanti
│           │
│           └── Rejected → Remediate the vulnerability
```

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## 5. How to Submit or Renew an FP Request in Ivanti

1. Log into [Ivanti / RiskSense](https://platform4.risksense.com)
2. Navigate to **Host Findings**
3. Search for the Finding ID shown in the dashboard (Finding ID column)
4. Select the finding → **Actions** → **Request False Positive**
5. Complete the justification form:
   - Describe why the finding is not exploitable in this environment
   - Reference any compensating controls, network segmentation, or vendor guidance
   - Attach supporting evidence if available
6. Submit — ticket will appear as **Requested** (blue) in the dashboard once processed

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## 6. Quick Reference Card

| Badge Color | State | One-Line Action |
|---|---|---|
| 🔴 Red | Expired | Renew FP request in Ivanti |
| 🔴 Red | Rejected | Remediate the vulnerability |
| 🟡 Amber | Reworked | Update and resubmit FP ticket |
| 🟡 Amber | Actionable | Review ticket in Ivanti |
| 🔵 Blue | Requested | Monitor — no action yet |
| — | No badge | Triage: remediate or submit FP |

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*Last updated: 2026-03-11*
