docs: add knowledge base guides for reporting, compliance, queue operations, user management, and CVE tracking

docs/kb-ivanti-queue-guide.md

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+# Ivanti Queue & Batch Operations Guide
+
+## Overview
+
+The Ivanti Queue is a personal staging area for batch-processing vulnerability findings. You select findings from the Reporting Page table, assign them a workflow type and vendor, and stage them in the queue. From there you can create FP workflows, track Archer exceptions, or manage CARD dispositions.
+
+## Workflow Types
+
+| Type | Color | Purpose | Vendor Required? |
+|------|-------|---------|-----------------|
+| FP | Amber | False Positive — finding is not actually a vulnerability | Yes |
+| Archer | Blue | Risk Acceptance — vulnerability exists but can't be patched | Yes |
+| CARD | Green | Asset disposition — device not owned by your BU | No |
+
+## Adding Findings to the Queue
+
+### Single Finding
+1. In the findings table, click the checkbox area on a row (not the checkbox itself — click the cell)
+2. A popover appears with:
+   - The finding ID
+   - Vendor/Platform input field (required for FP and Archer)
+   - Workflow type toggle (FP / Archer / CARD)
+3. Enter the vendor name and select the workflow type
+4. Click "Add to Queue"
+
+### Batch Add (Multiple Findings)
+1. Select multiple findings using checkboxes (Shift+Click for range selection)
+2. The selection toolbar appears at the top of the table
+3. Choose the workflow type (FP / Archer / CARD)
+4. Enter the vendor name (not needed for CARD)
+5. Click "Add to Queue" — all selected findings are added at once (up to 200 per batch)
+
+## The Queue Panel
+
+Click the **Queue** button (top right of the Reporting Page) to open the slide-out panel. The badge shows the count of pending items.
+
+### Layout
+- Items are grouped by vendor (alphabetically)
+- CARD items appear in their own green section at the top
+- Each item shows: finding ID, CVEs, hostname, IP address, and workflow type badge
+
+### Item Actions
+
+| Action | How |
+|--------|-----|
+| Mark complete | Click the green checkbox |
+| Mark pending | Uncheck the green checkbox |
+| Select for deletion | Click the red checkbox (left side) |
+| Delete selected | Click "Delete (N)" button in footer |
+| Clear all completed | Click "Clear Completed" button in footer |
+| Redirect workflow | Click the redirect arrow (↗) on completed items |
+
+### Redirect Feature
+
+When a finding is completed under one workflow type but needs to be processed under another:
+1. Complete the item first
+2. Click the redirect arrow (↗) icon
+3. Choose the new workflow type
+4. A new pending item is created with the same finding data but the new workflow type
+
+Example: You submitted an FP but it was rejected. You now need to open an Archer ticket instead. Complete the FP item, then redirect it to Archer.
+
+## Creating FP Workflows from the Queue
+
+1. Open the Queue panel
+2. Select pending FP items using the checkboxes
+3. Click "Create FP Workflow" in the footer (only enabled when FP items are selected)
+4. Fill in the workflow details (name, reason, description, expiration date)
+5. Attach supporting files (screenshots, evidence)
+6. Submit — the workflow is created in Ivanti and queue items are marked complete
+
+See the [FP Submission Editing Guide](kb-fp-submission-editing-guide.md) for details on editing submitted workflows.
+
+## FP Submissions Section
+
+Below the queue items, a "Submissions" section shows your previously submitted FP workflows with:
+- Workflow name and Ivanti batch ID
+- Lifecycle status badge (Submitted, Rework, Rejected, Resubmitted, Approved)
+- Finding count and submission date
+
+Click any submission to open the Edit Modal for viewing details, adding findings, or reading reviewer notes.
+
+## Tips
+
+- Group related findings by vendor before adding to the queue — this makes it easier to create batch FP workflows
+- Use CARD for findings on devices that belong to another team — no vendor entry needed
+- The queue is per-user — other team members can't see or modify your queue items
+- Completed items stay in the queue until you clear them, so you have a record of what was processed
+- Use the redirect feature when a workflow type needs to change after initial processing