Files

Jordan Ramos f00cce4cc1

Restructure CCP Metrics to metric-first hierarchy, fix Jira cross-project sync

CCP Metrics View Restructure:
- Add GET /metrics endpoint (aggregated across verticals)
- Add GET /metric/:id/verticals endpoint (per-vertical breakdown)
- Replace VerticalTable with MetricTable on overview (one row per metric)
- Add MetricDetailView for metric-first drill-down
- Restructure navigation: Metric → Vertical → Subteam → Devices
- Remove By Vertical table from AggregatedBurndownChart

Jira Sync Fix:
- Remove hardcoded project filter from getIssue() and searchIssuesByKeys()
- Issue keys are globally unique; project filter broke cross-project tickets
- Fixes 502 Bad Gateway when syncing tickets from non-STEAM projects

2026-05-20 13:53:30 -06:00

1.8 KiB

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[Bug]: Jira sync fails for tickets in projects other than STEAM

Labels: kind/bug, status/resolved

Description

Syncing individual Jira tickets (or bulk "Sync All") fails with a 502 "Failed to fetch issue from Jira" error when the ticket belongs to a Jira project other than the configured JIRA_PROJECT_KEY (STEAM). For example, ticket AA_ADTRAN-541 in the AA_ADTRAN project cannot be synced because the JQL query hardcodes AND project = STEAM, which excludes all cross-project tickets.

This affects both single-ticket sync and the "Sync All" bulk operation.

Steps to Reproduce

Go to the Jira Tickets page
Add or have a ticket with a key from a non-STEAM project (e.g., AA_ADTRAN-541)
Click the sync button on that ticket (or click "Sync All")
See browser alert: "Failed to fetch issue from Jira."
Console shows: POST /api/jira-tickets/:id/sync returns 502 (Bad Gateway)

Environment

Browser: Chrome (any)
Server: Node.js on 71.85.90.9:3001
Jira: Charter Jira Data Center (on-prem)

Root Cause

backend/helpers/jiraApi.js — both getIssue() and searchIssuesByKeys() constructed JQL with AND project = ${JIRA_PROJECT_KEY} (resolves to AND project = STEAM). Since Jira issue keys are globally unique (the project prefix is part of the key), this filter is redundant for key-based lookups and breaks any ticket not in the STEAM project.

Fix

Removed the AND project = ${JIRA_PROJECT_KEY} clause from:

getIssue() — now uses key = "${issueKey}" only
searchIssuesByKeys() — now uses key in (...) AND updated >= -72h only

JIRA_PROJECT_KEY is still used for issue creation (where it belongs).

Relevant Log Output

POST http://71.85.90.9:3001/api/jira-tickets/:id/sync 502 (Bad Gateway)
Response: { "error": "Failed to fetch issue from Jira.", "details": "Issue not found" }

1.8 KiB Raw Blame History